• Skip to primary navigation
  • Skip to main content
  • Skip to footer

Voice at the Table

State Government funded training with resources for Government and Peer Advisors

Text Size Contrast
  • Home
  • About
    • Consumer Advocates
    • VATT in Community Organisations
    • VATT in Government
  • Training
    • Request for Training
  • Resources
  • VATT Chat
  • Get Involved
  • Contact

Levels of Participation: Which Level Are You On?

Speech Bubble

“I would love to see a person with a disability working alongside every single politician. I just think it would be a better world”

Colin Hiscoe, Reinforce Self Advocacy Group

 

 

Consumer participation occurs at different levels within organisations. The following table is a useful tool which can be used to measure and reflect on the different levels of participation within your organisation.

Levels of Participation. Full Control. Consumers handle the entire job of planning, policy making and managing a service, project or programme, e.g. Disabled Persons Organisations. Delegation. Consumers hold majority of seats on committees with delegated powers to make decisions. Partnership. Planning and decision-making responsibilities are shared e.g. through joint committees. Advisory. Organisation presents a plan and invites some feedback. Prepared to modify plan only if absolutely necessary. Consultation. Consumers are consulted through surveys and forums feedback is considered but they have no power to influence decisions. Information. Consumers receive information about an organisation’s plans but have no input, e.g. consumer participation policies, use of volunteers, etc. None. Consumers told nothing. Adapted from Sherry Arnstein’s Ladder of Citizen Participation developed in 1969

 

The following table appears in the Queensland University of Technology’s Developing Your Organisation (2006) and provides real life examples of how different degrees of consumer participation relates to the work of your organisation on all levels of work.

This table is adapted from a consumer participation project undertaken by the Women's Hospital in South Australia. It maps examples of what consumer participation looks like in action from consumer control to information-giving only. It gives examples for each level of participation for individual workers, service or program, and organisation or management level.

Source: Queensland University of Technology, 2006, Developing Your Organisation

Next Page: Consumer Reps, Our Rights Our Voice

Chapter 1. Understand Consumer Participation

Quote Icon 1.1: Why Consumer Participation Matters to services, Governments and community organisations
Read more

Quote Icon 1.2: Why Consumer Participation Matters to People with Cognitive Disabilities
Read more

Quote Icon 1.3: Consumer Participation in Action
Read more

Quote Icon 1.4: Levels of Participation: Which Level Are You On?
Read more

Quote Icon 1.5: Consumer Reps: Our Voice Our Rights
Read more

Menu: Consumer Participation Kit

  • Join Our Mailing List

    Enter your name and email address to stay up to date on the latest news.

  • Footer

    Contact Us

    Ground Floor, Ross House,
    247 Flinders Lane
    Melbourne VIC 3000

    Email Us

    About

    • About VATT
    • Why is VATT So Important?
    • Relevance to Government
    • The VATT Film
    • Get Involved

    Resources

    • Events
    • Link and Resources
    • Sitemap

    Connect With Us

    • YouTube
    Winner of the 2019 Victorian Disability Awards

    Voice at the Table is the 2019 Winner of the Victorian Disability Awards – Excellence in creating inclusive communities.

    SARU logo Victorian State Government

    Copyright © 2021 Voice at the Table - Project of the Self - Advocacy Resource Unit (SARU)
    VATT would like to acknowledge support from the Victorian State Government - Website by Clickify

    Creative Commons Licence Attribution /Share Alike 4.0 International.