People with cognitive disabilities, service providers, governments and communities can all benefit from consumer participation. Here are some of the ways it helps organisations:
- provides an insight into how people with a disability perceive services;
- exposes services to fresh ideas and different ways of doing things;
- leads to better quality and safer services;
- ensures policies are relevant and informed;
- provides first-hand feedback about the impact and outcomes of services and policies;
- ensures accountability;
- helps to build relationships with the people who use services;
- can lead to higher levels of satisfaction;
- provides opportunities for a diversity of voices to be heard;
- keeps organisations informed about emerging issues, concerns and barriers faced by people with a disability.
Next Page: Why Consumer participation matters to people with cognitive disabilities
Chapter 1. Understand Consumer Participation
1.1: Why Consumer Participation Matters to services, Governments and community organisationsRead more